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Certificate II in Tourism

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. 

Register your interest and we will email you if this qualification opens through a delivering RTO.

Important:RPL it Australia is a student support service. All assessment and qualification issuance is conducted by the delivering Registered Training Organisation. RPL it does not deliver training, conduct assessments, or issue qualifications.

Qualification overview
SIT20125
LevelAQF 2Certificate II
Units
PackageSITTourism, Travel and Hospitality Training Package
AvailabilityNot yet available through RPL it. No delivering RTO, fee or timeline is confirmed yet. Registering interest is not an enrolment and does not guarantee future availability.
A carpenter marking timber framing on a building site, a chef plating a dish in a commercial kitchen, and an aged care worker helping a resident with her walking frame
Recognition of Prior Learning

What is an RPL qualification?

Recognition of Prior Learning assesses skills you already have against a nationally recognised qualification. Demonstrate competency, and you receive the same nationally recognised qualification, issued by a registered training organisation (RTO), as someone who completed the full course.

Who is eligible for RPL?

  • You have years of experience in your field
  • You learned the work on the job, through mentoring or on your own
  • You need the qualification for licensing, promotion or migration
  • You hold overseas qualifications you want recognised in Australia
An RPL it team member sorting an electrician's job photos and reference letter into his evidence folder at a ute tailgate on a building site

If This Qualification Opens Through an RTO

  1. Register interest

    Tell us you are interested in SIT20125. There is no commitment or obligation.

  2. Availability confirmed

    We contact you when a suitable delivering RTO and current servicing details are confirmed.

  3. Evidence planning

    If you choose to proceed, we help you understand the workplace evidence an RTO may need to review.

  4. RTO assessment

    Formal assessment and any qualification outcome are handled only by the delivering Registered Training Organisation.

Career Outcomes

Explore Roles Associated with this Qualification

If your current or past work looks like one of these roles, this qualification may suit you.

  • 01

    Museum Attendant

    Welcoming visitors to cultural sites while ensuring the protection and integrity of exhibits.

  • 02

    Tourism Office Assistant

    Managing travel reservations and processing essential documentation within a busy tourism business environment.

  • 03

    Theme Park Ride Operator

    Ensuring the safe and efficient operation of rides while providing a positive experience for attraction guests.

  • 04

    Retail Assistant (Tourism)

    Handling sales and providing product information within gift shops, theme parks, or visitor centres.

Evidence Checklist

What Suitable Evidence Can Support Your Evidence Portfolio?

Your consultant can help you identify relevant workplace records. The delivering RTO decides whether the evidence is sufficient and current.

Work History & Roles
  • A current resume detailing your time in tourism or holiday park environments
  • Position descriptions highlighting your routine operational tasks
  • Letters of recommendation from supervisors at attractions or travel agencies

Customer Interaction
  • Records of providing information and assistance to visitors or guests
  • Evidence of interacting with customers from diverse social or cultural backgrounds
  • Customer feedback or commendations regarding your service delivery

Operational Safety
  • Workplace health and safety induction records or training certificates
  • Logs demonstrating participation in safe work practices and hazard reporting
  • Evidence of following standard operating procedures for rides or facilities

Industry Knowledge
  • Documentation of processing travel bookings or financial transactions
  • Evidence of using industry-specific information to assist with visitor enquiries
  • Records of maintaining cleaning or grounds maintenance schedules in a resort setting

Qualfication comparison

RPL and Traditional Study

Two routes to the same qualification, assessed against the same RTO competency standards.

RPL PathwaySupported by RPL it, assessed by the RTO
Traditional StudyDelivered and assessed by the RTO
Starting point
Your existing, current workplace skills and evidence
A planned course of learning and assessment
How competency is shown
Workplace evidence mapped to the qualification requirements
Learning activities, assignments, practical work, and assessment
Assessment decision
Made by a qualified assessor from the delivering RTO
Made by a qualified assessor from the delivering RTO
If gaps are identified
Additional evidence or targeted gap training may be required
Learning and assessment continue through the course structure
Qualification outcome
Issued only when the RTO determines all requirements are met
Issued only when the RTO determines all requirements are met

RPL it Australia reviews

What our clients say

Selected Google reviews. Individual experiences vary. Every applicant is assessed against the same requirements, and some require gap training or additional evidence.

Frequently asked questions

Recognition of Prior Learning, your experience, and your next step.

Got more questions?
Can I apply for this qualification now?

Not yet. The Diploma of Conservation and Ecosystem Management is not currently available through RPL it Australia, and no delivering RTO, fee or timeline is confirmed. Registering interest is not an enrolment and does not guarantee future availability.

What happens after I register my interest?

We keep your details and email you if this qualification opens through a delivering RTO. At that point we explain which RTO would assess you, the fee and the evidence it needs, and you decide whether to go ahead. Registering interest is free and there is no obligation.

Can I start preparing evidence now?

You can start keeping records of your work, such as position descriptions, references and examples of projects you have worked on. The evidence checklist on this page gives examples. The delivering RTO decides what evidence it needs and whether it is sufficient, so what you gather now may not cover everything.

Is there a qualification I can apply for now?

Possibly. The related qualifications on this page are open for applications. You can also start a free skills review and we will tell you whether any qualification that is open now suits your experience.