Terms and Conditions

1. About These Terms

These Terms and Conditions (“Terms”) govern your use of the RPL It Australia website (rplit.com.au) and the services we provide. By using our website or engaging our services, you agree to these Terms.

We've written these Terms in plain English so you can understand exactly what we do, what you're responsible for, and what happens at each stage of the process. If anything is unclear, please contact us before proceeding.

2. Who We Are and What We Do

RPL It Australia Pty Ltd (“RPL It”, “we”, “us”, “our”) is a student support service that helps candidates prepare and submit Recognition of Prior Learning (RPL) applications.

What RPL It does

• Provide an initial consultation and free skills review to help you understand whether RPL may be a suitable pathway for you
• Explain the RPL process, including what evidence is typically required
• Help you identify and gather relevant evidence of your skills and experience
• Assist you in preparing and organising your evidence portfolio
• Submit your completed application to the appropriate partner RTO on your behalf
• Coordinate with the RTO and keep you informed of progress throughout the assessment process
• Provide ongoing support until your application reaches an outcome

What RPL It does not do

• Assess your competency — only the RTO's qualified assessors can determine whether you meet the requirements of a training product
• Issue qualifications or statements of attainment — all AQF certification documentation is issued by the assessing RTO
• Guarantee any outcome — whether you receive a qualification depends entirely on the RTO's assessment of your individual skills, knowledge, and experience (see Section 7)
• Provide training or gap training — if the RTO identifies gaps in your skills or knowledge, the RTO will work with you directly on any additional training required

3. Our Partner RTOs

All qualifications facilitated through RPL It are assessed and issued by Registered Training Organisations regulated by the Australian Skills Quality Authority (ASQA) under the National Vocational Education and Training Regulator Act 2011.

We work with multiple partner RTOs across different industry areas. The specific RTO for your qualification depends on the training product you are seeking.

During your initial consultation, we will confirm which RTO will be assessing your application and provide you with their full name, registration code, contact information, and any relevant policies before you commit to proceeding. You can verify any RTO's registration status on the National Register.

4. The RPL Process

Recognition of Prior Learning is a formal assessment process within Australia's Vocational Education and Training (VET) system. It recognises skills and knowledge you may have acquired through:

• Formal learning (previous qualifications and training)
• Non-formal learning (workplace training, professional development, short courses)
• Informal learning (on-the-job experience, volunteering, life experience)

How it works with RPL It

1. Free Skills Review — You complete our skills review so we can understand your background and advise whether RPL may be suitable for you.
2. Consultation — We discuss your experience in detail, explain the evidence requirements for your target qualification, and confirm the partner RTO and fees.
3. Evidence Gathering — With our guidance, you compile evidence demonstrating your skills and experience. This may include employment records, references, photos of your work, licences, prior qualifications, and other supporting documents.
4. Portfolio Preparation — We help you organise your evidence into a structured portfolio aligned with the qualification requirements.
5. Submission to RTO — We submit your completed application to the partner RTO for assessment.
6. RTO Assessment — The RTO's qualified assessors review your evidence. They may contact you directly for additional information, a skills demonstration, or a competency conversation. This is a normal part of the process.
7. Outcome — The RTO makes an assessment judgement. If you are assessed as competent, the RTO issues your qualification or statement of attainment. If gaps are identified, the RTO will advise you on gap training options.

5. Fees and Payment

What you pay for

Your fee covers RPL It's student support services as described in Section 2. This includes your initial consultation, skills review, evidence gathering support, portfolio preparation, submission to the RTO, and ongoing coordination until your application reaches an outcome.

Your fee does not cover:

• Trade licence application fees or other regulatory fees
• Any third-party costs (e.g., obtaining certified copies of documents, background checks)

Gap training:If the RTO's assessor identifies gaps in your evidence, the RTO will work with you on targeted gap training to address those gaps. Any costs associated with gap training will be discussed with you before you commit, and will depend on the delivering RTO and the extent of training required.

When payment is due

Payment is due before your application is submitted to the partner RTO. We will confirm the total fee during your consultation, before you commit to proceeding.

Payment methods

We accept payment by electronic funds transfer (EFT), credit card, and Stripe.

Additional time

If you need additional time beyond the initial application period to gather your evidence, please contact us. We understand that collecting evidence can take time, and we will work with you to find a reasonable arrangement. Extension fees may apply in some circumstances, which will be discussed with you in advance.

Postage

• Postage within Australia: Free
• International postage: $99 (paid by the candidate, in addition to the course cost)

6. Refund Policy

We want you to feel confident about your decision to proceed with RPL. Our refund policy is as follows:

Full refund — cooling-off period

If you change your mind within seven (7) days of your enrolment date and before your application has been submitted to the partner RTO, you are entitled to a full refund of any fees paid.

Full refund — RTO ineligibility

If the partner RTO determines during their initial review that you are not eligible for the qualification and your application cannot proceed, you are entitled to a full refund of any fees paid to RPL It.

Full refund — RPL It unable to process

If RPL It is unable to process your application after receiving your evidence (for example, due to a change in RTO availability or scope of registration), you are entitled to a full refund of any fees paid.

Partial refund

If you withdraw your application after the seven-day cooling-off period but before submission to the RTO, a partial refund may be available, less any costs already incurred for work completed on your behalf. We will discuss this with you on a case-by-case basis.

After RTO submission

Once your application has been submitted to the partner RTO and the formal assessment process has commenced, the RTO's own refund policy applies. The RTO's refund terms will be provided to you before enrolment. RPL It's service fees are generally not refundable after submission, as our services have been substantially provided. However, we will consider exceptional circumstances on a case-by-case basis.

How to request a refund

To request a refund, email us at [email protected] with your name, the qualification you applied for, and the reason for your request. We will acknowledge your request within two (2) business days and process approved refunds within fourteen (14) business days.

Prepaid fee protection

Your fees are protected in accordance with the prepaid fee protection requirements under the 2025 Standards for Registered Training Organisations.

Your rights under Australian Consumer Law

Nothing in this refund policy limits your rights under the Australian Consumer Law. If our services have a major failure, you are entitled to a refund. If our services have a minor failure, we are entitled to choose to fix the problem within a reasonable time. For more information about your consumer rights, visit the ACCC website.

7. No Guaranteed Outcomes

Whether you are assessed as competent is determined solely by the partner RTO's qualified assessors, based on their assessment of your individual evidence against the requirements of the training product. This assessment is conducted in accordance with the Outcome Standards for Registered Training Organisations.

Specifically, we do not guarantee:

• Completion of any qualification — The RTO may determine that your evidence does not sufficiently demonstrate competency, or that gap training is required.
• Any particular timeframe — Assessment timeframes depend on the RTO, the complexity of the qualification, and the completeness of your evidence.
• Any employment outcome — While holding a nationally recognised qualification may support your career, we cannot guarantee employment, promotion, or any specific career outcome.
• Trade licence eligibility — Qualifications obtained through RPL may support a trade licence application, but licensing decisions are made by the relevant state or territory regulatory authority, not by RPL It or the RTO.

If any RPL It staff member, partner, or representative makes a verbal or written guarantee about the outcome of your RPL application, that guarantee is not authorised and is not binding on RPL It or any partner RTO.

8. Your Responsibilities

By engaging RPL It's services, you agree to:

• Provide accurate and truthful information about your work experience, qualifications, and skills. Providing false or misleading information may result in the cancellation of your application or, if a qualification has already been issued, the potential cancellation of that qualification by ASQA.
• Provide genuine evidence — All evidence you submit must be your own authentic work and documentation. We and the RTO will take steps to verify the authenticity of your evidence.
• Engage with the process — Respond to requests for information or additional evidence from RPL It and the partner RTO in a timely manner.
• Communicate honestly — If your circumstances change, let us know promptly.
• Respect confidentiality — Assessment materials, templates, and tools provided by the RTO are confidential and must not be shared or distributed.

9. Privacy and Your Information

What we collect

To provide our services, we collect personal information including:

• Your name, contact details (email, phone number, address), and date of birth
• Employment history and work experience details
• Copies of existing qualifications, licences, and training records
• Evidence documents (photos, references, employer statements, work samples)
• Payment information
• Any other information you provide to support your RPL application

Why we collect it

We collect your personal information to:

• Assess whether RPL may be a suitable pathway for you
• Prepare and submit your RPL application to the partner RTO
• Communicate with you about your application
• Process payments and manage refunds
• Comply with our legal obligations

Who we share it with

Your personal information and evidence portfolio will be shared with the partner RTO assessing your application. This is necessary for the RPL process to proceed. We will confirm which RTO your information will be shared with before submission.

We may also share your information:

• With our service providers who assist in delivering our services (e.g., payment processors), under appropriate confidentiality arrangements
• Where required or authorised by law (e.g., in response to a lawful request from ASQA or another regulatory body)

We will not sell your personal information to third parties or use it for unrelated marketing purposes without your consent.

How we store and protect it

We store your information securely using reasonable technical and organisational measures. Digital records are stored in secure, access-controlled systems. We retain your personal information for as long as reasonably necessary to provide our services and comply with our legal obligations, after which it is securely deleted or de-identified.

Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal retention obligations
• Withdraw your consent to our use of your information (noting this may affect our ability to provide services)

To exercise any of these rights, contact us at [email protected].

Our practices comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you are not satisfied with our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Complaints and Feedback

We are committed to providing a high standard of service. If something goes wrong or you are unhappy with any aspect of our service, we want to know about it.

How to raise a concern

Contact us at [email protected] or call 1300 93 60 93 and let us know the nature of your concern. We will:

• Acknowledge your complaint within two (2) business days
• Investigate the matter fairly and thoroughly
• Respond with an outcome or update within ten (10) business days

If you're not satisfied

If you are not satisfied with our response, you can:

• Request that your complaint be reviewed by a senior member of our team
• Contact the partner RTO directly to raise concerns about the assessment or qualification process
• Contact ASQA (Australian Skills Quality Authority) — VET Tip-Off Line: 1300 644 844 or ASQA Portal
• Contact the ACCC or your state/territory fair trading body if you have concerns about consumer rights

11. Limitation of Liability

To the maximum extent permitted by law, RPL It's total liability to you for any claim arising out of or in connection with these Terms or our services is limited to the amount of fees you have paid to RPL It for the relevant services.

RPL It is not liable for:

• Any decision made by a partner RTO regarding your RPL application, including a decision not to grant a qualification
• Any action taken by ASQA or any other regulatory body in relation to a partner RTO
• Any loss arising from your failure to provide accurate information or genuine evidence
• Any indirect or consequential loss, including loss of expected income, loss of opportunity, or reputational damage

Partner RTO compliance

RPL It Australia works with Registered Training Organisations that are registered with ASQA and listed on the National Register at the time your application is submitted. However, RPL It is not responsible for the ongoing compliance of any partner RTO with the Standards for Registered Training Organisations or any other regulatory obligations.

RTOs operate independently of RPL It. If ASQA or any other regulatory body takes action against a partner RTO — including imposing sanctions, suspending or cancelling their registration, or cancelling qualifications previously issued by that RTO — RPL It cannot be held liable for any resulting loss or impact to you, including the cancellation of a qualification you have already received.

We take reasonable steps to review the registration status and regulatory standing of our partner RTOs before engaging them. You can independently verify any RTO's current registration status on the National Register at training.gov.au at any time.

12. Termination

By you

You may terminate your engagement with RPL It at any time by notifying us in writing at [email protected]. Refund entitlements will be determined in accordance with Section 6.

By RPL It

We may terminate or suspend our services if:

• You fail to provide requested information or evidence within a reasonable timeframe
• You provide false or misleading information
• You engage in abusive, threatening, or unreasonable conduct towards our staff or the RTO's staff
• You breach these Terms

We will provide you with reasonable notice and an opportunity to address the issue before terminating services, except in cases of serious misconduct.

What happens to your application

If your application has already been submitted to the partner RTO at the time of termination, the RTO may continue to process it independently. You will need to liaise with the RTO directly regarding any ongoing assessment matters.

13. Website Use

Cookies

Our website uses cookies to support site functionality, security, and analytics. By using our website, you consent to the use of cookies in accordance with standard browser settings. You can manage cookie preferences through your browser settings.

Intellectual property

All content on the RPL It website — including text, images, logos, and design elements — is owned by or licensed to RPL It Australia Pty Ltd and is protected by copyright. You may view and print pages for personal, non-commercial use. You may not reproduce, modify, distribute, or republish any content without our prior written consent.

Third-party links

Our website may contain links to third-party websites (including partner RTO websites, government agencies, and industry bodies). We are not responsible for the content, accuracy, or privacy practices of those websites.

14. General

Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

Changes to these Terms

We may update these Terms from time to time. Material changes will be noted on this page with an updated “Last updated” date. If you are an active client at the time of a material change, we will notify you directly. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

Entire agreement

These Terms, together with any service agreement or enrolment documentation provided to you, constitute the entire agreement between you and RPL It in relation to our services.

15. Contact Us