RPL Interest Registration
Certificate II in Aviation (Ground Operations and Service)
This qualification is not yet available through RPL It. Register your interest to be notified when it becomes available.
AVI20219
Your experience on the tarmac or at the terminal represents a vital contribution to aviation safety and efficiency. We are currently establishing partnerships with Registered Training Organisations to provide a recognition pathway that respects your expertise in ground operations. Register your interest today to be notified as soon as this qualification is available for assessment.
About This Qualification
This qualification provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles. Individuals working at this level will apply knowledge and skills to demonstrate autonomy and limited judgement in structured and stable aviation operating contexts within narrow parameters. Licensing, legislative, regulatory and certification requirements that apply to this qualification can vary between states and territories. Compliance with these requirements may be required nationally and/or in various jurisdictions. Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations. Occupations may include: Baggage HandlerCustomer ServiceGround OperationsRamp Operator.
Qualification Code
AVI20219
Training Package
AVI — Aviation Training Package
AQF Level
Certificate II
Total Units
15 (10 core + 5 elective)
Entry Requirements
There are no entry requirements for this qualification.
National Register
View on training.gov.au →RPL It Status: Not yet available — Registering interest
Important: RPL It Australia is a student support service. All assessment and qualification issuance is conducted by our partner Registered Training Organisations (RTOs). RPL It does not deliver training, conduct assessments, or issue qualifications.
Career Outcomes
According to training.gov.au, this qualification supports the following roles:
| Role | Responsibilities |
|---|---|
| Airlines Services Operator | Handles the physical loading and unloading of baggage and freight while operating specialised ramp equipment. |
| Senior Baggage Handler | Coordinates ground crew teams to ensure baggage and cargo are staged and secured accurately for flight. |
| Airline Customer Service Officer | Manages passenger boarding, check-in procedures, and travel documentation at the airport terminal. |
Licensing
STATE SPECIFIC⚠️ Important
While this qualification confirms your technical competency, ground operations roles often require specific security clearances and operational permits issued by airport authorities and federal regulators.
Ready to level up?
Join our priority list to get notified the moment we open enrolments with our partner RTOs.
Register Your InterestGet notified when RPL is available for AVI20219
Receive a preliminary review of your experience
No commitment or obligation required
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Could RPL Be Right for You?
Experience can be evidence.
RPL is the process that helps you demonstrate it.
Recognition of Prior Learning (RPL) is a formal assessment process that evaluates the skills, knowledge, and experience you've gained through your career to determine whether you meet the requirements of a nationally recognised qualification. It isn't a shortcut — it applies the same assessment standards as any other pathway.
RPL typically involves:
A review of your work experience against the qualification requirements
Compilation of an evidence portfolio demonstrating your competency
Assessment by a qualified assessor from a Registered Training Organisation
If gaps are identified, targeted training to build on your existing expertise
ℹ️ Important Pathway Advice
RPL isn't the right pathway for everyone. If you don't have substantial, relevant, and current industry experience, a traditional study pathway may serve you better.
Our approach:
“We'd rather guide you to the right pathway than enrol you in the wrong one.”
What Kind of Experience Counts?
If RPL becomes available for this qualification, the types of experience and evidence that would typically be relevant include:
Work History & Roles
- ✓Comprehensive resume detailing ground crew or passenger service experience
- ✓Position descriptions for ramp operator or customer service roles
- ✓Employment contracts or letters of service from airlines or ground handlers
Safety & Operational Awareness
- ✓Records of aircraft safety and security procedure compliance
- ✓Evidence of fatigue risk management and situational awareness on the ramp
- ✓Workplace health and safety incident reports or safety briefing logs
Ground Handling & Logistics
- ✓Logs of baggage handling or freight weighing operations
- ✓Records of loading and securing cargo or baggage
- ✓Evidence of handling dangerous goods or hazardous materials
Passenger & Terminal Services
- ✓Passenger check-in records or customer service feedback
- ✓Logs of boarding assistance or transit passenger support
- ✓Evidence of managing check-in queues and security protocols
Technical Systems & Equipment
- ✓Records of operating baggage tugs or airside vehicles
- ✓Logs of using aeronautical radios and communication systems
- ✓Evidence of using workplace infotechnology and records systems
Compliance & Certifications
- ✓Valid ASIC (Aviation Security Identification Card) records
- ✓Airside Driving Authority (ADA) or radio operator permits
- ✓First Aid certificates or aviation-specific WHS training records
This is general guidance based on training.gov.au. Specific requirements will be confirmed by the delivering RTO's assessor when RPL becomes available.
Frequently Asked Questions
Everything you need to know about this qualification and RPL.
Is this qualification currently available through RPL It?▾
Why should I register my interest?▾
Is an RPL qualification the same as one from full-time study?▾
Does this qualification include my ASIC or Airside Driving Licence?▾
How do I demonstrate 'on-time performance' for assessment?▾
What if I have experience in a different aviation sector?▾
Related Qualifications
Other qualifications in the Aviation Training Package.
Advanced Diploma
Advanced Diploma of Aviation (Pilot in Command)
AVI60219
Certificate I
Certificate I in Aviation (Foundation Skills)
AVI10119
Certificate II
Certificate II in Aviation (Flight Operations-Cargo Services)
AVI20119
Certificate II
Certificate II in Transport Security Protection
AVI20325
Certificate III
Certificate III in Airborne Operations
AVI30525
Register Your Interest
We're establishing partnerships to offer AVI20219 through RPL. Tell us about your background — we'll let you know when it's available and whether RPL is likely to suit your experience.
Priority Notification
Be the first to know when enrolments open for AVI20219.
Preliminary Review
Receive free guidance on whether RPL could suit your career background.
No Commitments
Registering is obligation-free and takes less than 2 minutes.
Ready to Register Your Interest?
Be the first to know when AVI20219 becomes available through RPL.
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