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Nationally Recognised RPL Pathway

Diploma of Financial Services

FNS51822

You have the financial services experience. Your expertise in managing customer relationships and solving complex financial problems deserves formal recognition without the need to start over. Begin your pathway to a nationally recognised qualification with a free skills review today.

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About This Qualification

This qualification provides a general purpose pathway into the financial services industry. It also provides an effective development option for those for whom the specialist qualification pathways in FNS Financial Services Training Package are not yet appropriate. Individuals in these roles apply solutions to a range of often complex problems and analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others or teams within defined guidelines. Licensing, legislative, regulatory or certification considerations Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Qualification Code

FNS51822

Training Package

FNS — Financial Services Training Package

AQF Level

Diploma

Total Units

10 (3 core + 7 elective)

Entry Requirements

Nil

RPL It Status: Available

Important: RPL It Australia is a student support service. All assessment and qualification issuance is conducted by our partner Registered Training Organisations (RTOs). RPL It does not deliver training, conduct assessments, or issue qualifications.

Career Outcomes

According to training.gov.au, this qualification supports the following roles:

RoleResponsibilities
Customer Service Manager (Financial Services)Oversees the relationship between clients and financial institutions while managing administration teams and service budgets.
Finance Sector SupervisorLeads branch operations, monitors regulatory compliance, and promotes financial services within a branch environment.
Financial Operations LeadCoordinates complex financial workflows and evaluates team performance against established industry benchmarks.

Licensing

STATE SPECIFIC

⚠️ Important

Work functions in the financial services sector are often subject to strict regulatory requirements. While this qualification is a significant step toward meeting professional standards, it does not automatically grant a licence to practice; you should consult the relevant regulator for specific guidance.

NSWNSW Fair Trading / ASIC
VICConsumer Affairs Victoria / ASIC
QLDOffice of Fair Trading / ASIC
WADepartment of Mines, Industry Regulation and Safety / ASIC
SAConsumer and Business Services / ASIC
TASConsumer, Building and Occupational Services / ASIC
NTNT Consumer Affairs / ASIC
ACTAccess Canberra / ASIC

Delivering Registered Training Organisations

All assessment and qualification issuance for this qualification is carried out by one of the following partner RTOs, each of which holds FNS51822 on their scope of registration with ASQA:

Which RTO will deliver my qualification? The delivering RTO will be confirmed during your skills review and prior to enrolment. Your qualification will be issued directly by the delivering RTO and is nationally recognised under the Australian Qualifications Framework.

Fees

Final pricing will be confirmed before enrolment.

You will receive a detailed, personalised quote — including the total fee, payment terms, interest-free payment plan options, and the name of the delivering RTO — before you are asked to enrol or make any payment.

Refund policy:If RPL It is unable to process your application, you will receive a full refund of any fees paid to RPL It. Once your portfolio has been submitted to the RTO for assessment, the RTO's refund policy applies. Details will be provided before enrolment.

Indicative Timeframes

✓ What we control

  • • Guiding you through evidence gathering
  • • Submitting a complete portfolio to the RTO
  • • Following up on your behalf

⏳ What we don't control

  • • The RTO's assessment workload
  • • The assessor's evaluation timeline
  • • The qualification issuance process

Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. Individual timeframes vary based on qualification complexity, evidence completeness, and RTO capacity.

Roles & Responsibilities

RPL It AustraliaDelivering RTO
RoleStudent support serviceRegistered Training Organisation
Initial skills review✅
Evidence gathering guidance✅
Formal assessment✅ Qualified assessors
Assessment judgement✅ Made by the RTO
Gap trainingAvailable if required (delivered by RTO)
Qualification issuance✅ Issued by the RTO
Complaints & appealsOwn complaints process✅ RTO process applies to assessments

RPL It Australia Pty Ltd (ABN 55 689 826 917) is not an RTO and does not deliver training, conduct assessments, or issue qualifications.

Ready to get recognised?

Start with a free skills review to see if your experience aligns with this qualification.

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Receive a free preliminary review of your experience

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Could RPL Be Right for You?

Experience can be evidence.

RPL is the process that helps you demonstrate it.

Recognition of Prior Learning (RPL) is a formal assessment process that evaluates the skills, knowledge, and experience you've gained through your career to determine whether you meet the requirements of a nationally recognised qualification. It isn't a shortcut — it applies the same assessment standards as any other pathway.

RPL typically involves:

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A review of your work experience against the qualification requirements

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Compilation of an evidence portfolio demonstrating your competency

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Assessment by a qualified assessor from a Registered Training Organisation

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If gaps are identified, targeted training to build on your existing expertise

ℹ️ Important Pathway Advice

RPL isn't the right pathway for everyone. If you don't have substantial, relevant, and current industry experience, a traditional study pathway may serve you better.

Our approach:

“We'd rather guide you to the right pathway than enrol you in the wrong one.”

What Kind of Experience Counts?

If RPL becomes available for this qualification, the types of experience and evidence that would typically be relevant include:

💼

Work History & Roles

  • ✓Comprehensive CV detailing finance sector experience
  • ✓Position descriptions for supervisory or management roles
  • ✓Third-party testimonials from senior financial practitioners
📊

Operational Management

  • ✓Customer service budget reports and proposals
  • ✓Team performance reviews and development plans
  • ✓Departmental policy and procedure documentation
⚖️

Compliance & Ethics

  • ✓Risk management strategies applied to work functions
  • ✓Records of complex ethical decision-making processes
  • ✓Evidence of adherence to financial industry professional codes
🤝

Client Relations

  • ✓Customer service improvement strategies
  • ✓Conflict resolution records and correspondence
  • ✓Client relationship management (CRM) reports
❓

Not sure if you qualify?

Speak with our team for a free eligibility discussion.

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This is general guidance based on training.gov.au. Specific requirements will be confirmed by the delivering RTO's assessor when RPL becomes available.

Frequently Asked Questions

Everything you need to know about this qualification and RPL.

How do I get started with RPL for this qualification?▾
The process begins with a free skills review where we map your experience against the qualification standards. Once suitability is confirmed, your consultant will guide you in gathering evidence for your portfolio, which is then formally evaluated by a qualified assessor from our partner RTO.
Is an RPL qualification the same as one from full-time study?▾
Yes. The Diploma issued through RPL is identical to the one earned through traditional study. It is nationally recognised under the Australian Qualifications Framework (AQF) and carries the same weight with employers and industry regulators.
How long does the process typically take?▾
Most candidates complete their evidence portfolio within a few weeks. Once the final portfolio is submitted to the RTO for formal assessment, the outcome is typically reached within 4 to 6 weeks.
Can this Diploma be used for licensing requirements?▾
The Diploma of Financial Services is a recognised pathway for various industry roles and licenses. Because licensing requirements can vary depending on your specific sector and state, we recommend verifying how FNS51822 aligns with your regulatory body's current standards.
What kind of evidence do I need to provide for a financial services diploma?▾
Evidence often includes work samples such as financial reports, customer service management plans, project documentation, a current resume, and third-party testimonials from supervisors or industry peers who can verify your competency.
Does my experience in customer service management within a bank count?▾
Absolutely. Experience in overseeing customer relationships, managing teams, and applying initiative to plan and coordinate work within a financial institution aligns directly with the core units of this qualification.
Is an RPL qualification the same as one obtained through full-time study?▾
Yes. RPL is a legitimate form of assessment within the Australian VET system. The qualification issued is identical to one obtained through any other mode of delivery and is nationally recognised under the Australian Qualifications Framework.
Who assesses my evidence?▾
Your evidence is assessed by a qualified assessor employed or contracted by the delivering Registered Training Organisation (RTO) — not by RPL It. The assessor holds the credentials required under the 2025 Standards for RTOs and has current industry experience.
What if gaps are identified in my skills?▾
If the assessor identifies areas where your evidence does not fully demonstrate competency, the RTO can provide gap training. The RTO will discuss any associated requirements or costs with you if this becomes necessary. Gap training is targeted to the specific areas identified and is designed to help you meet the full requirements of the qualification.
What if I don’t have enough experience for RPL?▾
If the initial skills review indicates that RPL is not suitable for you at this time, we’ll let you know honestly and discuss alternative options. We would rather direct you to the right pathway than enrol you in a process that won’t lead to a successful outcome.
How long does the RPL process take?▾
Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. However, this is an average based on past outcomes — not a guarantee. Factors include qualification complexity, evidence completeness, whether gap training is required, and the RTO’s current assessment capacity.
Can I do this from outside Australia?▾
This depends on the specific qualification. Many qualifications are based on Australian codes, standards, and legislation, and some require access to an Australian workplace for assessment. If you are based outside Australia, please contact us to discuss whether RPL is feasible for your circumstances.

Related Qualifications

Other qualifications in the Financial Services Training Package.

Advanced Diploma

Advanced Diploma of Accounting

FNS60222

Advanced Diploma

Advanced Diploma of Banking Services Management

FNS60622

Advanced Diploma

Advanced Diploma of Financial Licensing Management

FNS60722

Advanced Diploma

Advanced Diploma of Integrated Risk Management

FNS60822

Advanced Diploma

Advanced Diploma of Paraplanning

FNS60920

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