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Nationally Recognised RPL Pathway

Certificate III in Information Technology

ICT30120

Your technical proficiency across IT support, networking, and systems development deserves formal recognition in the Australian tech sector. Transform your years of hands-on experience as an IT technician or help desk officer into a nationally recognised qualification. Start your journey today with a free skills review to map your expertise against national standards.

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About This Qualification

This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development. Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts. Licensing, legislative, regulatory or certification considerations No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Qualification Code

ICT30120

Training Package

ICT — Information and Communications Technology

AQF Level

Certificate III

Total Units

12 (6 core + 6 elective)

Entry Requirements

Nil

RPL It Status: Available

Important: RPL It Australia is a student support service. All assessment and qualification issuance is conducted by our partner Registered Training Organisations (RTOs). RPL It does not deliver training, conduct assessments, or issue qualifications.

Career Outcomes

According to training.gov.au, this qualification supports the following roles:

RoleResponsibilities
IT TechnicianInstall, maintain, and provide technical support services for computer network systems and office equipment.
Help Desk OfficerProvide telephone and remote support to users, assisting with technology migrations and system administration.
Client Support Officer (ICT)Manage the installation of software and hardware while providing basic system administration within an organisation.
User Support SpecialistAct as the primary point of contact for clients requiring assistance with technical issues and hardware queries.

Delivering Registered Training Organisations

All assessment and qualification issuance for this qualification is carried out by one of the following partner RTOs, each of which holds ICT30120 on their scope of registration with ASQA:

Which RTO will deliver my qualification? The delivering RTO will be confirmed during your skills review and prior to enrolment. Your qualification will be issued directly by the delivering RTO and is nationally recognised under the Australian Qualifications Framework.

Fees

Final pricing will be confirmed before enrolment.

You will receive a detailed, personalised quote — including the total fee, payment terms, interest-free payment plan options, and the name of the delivering RTO — before you are asked to enrol or make any payment.

Refund policy:If RPL It is unable to process your application, you will receive a full refund of any fees paid to RPL It. Once your portfolio has been submitted to the RTO for assessment, the RTO's refund policy applies. Details will be provided before enrolment.

Indicative Timeframes

✓ What we control

  • • Guiding you through evidence gathering
  • • Submitting a complete portfolio to the RTO
  • • Following up on your behalf

⏳ What we don't control

  • • The RTO's assessment workload
  • • The assessor's evaluation timeline
  • • The qualification issuance process

Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. Individual timeframes vary based on qualification complexity, evidence completeness, and RTO capacity.

Roles & Responsibilities

RPL It AustraliaDelivering RTO
RoleStudent support serviceRegistered Training Organisation
Initial skills review✅
Evidence gathering guidance✅
Formal assessment✅ Qualified assessors
Assessment judgement✅ Made by the RTO
Gap trainingAvailable if required (delivered by RTO)
Qualification issuance✅ Issued by the RTO
Complaints & appealsOwn complaints process✅ RTO process applies to assessments

RPL It Australia Pty Ltd (ABN 55 689 826 917) is not an RTO and does not deliver training, conduct assessments, or issue qualifications.

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Could RPL Be Right for You?

Experience can be evidence.

RPL is the process that helps you demonstrate it.

Recognition of Prior Learning (RPL) is a formal assessment process that evaluates the skills, knowledge, and experience you've gained through your career to determine whether you meet the requirements of a nationally recognised qualification. It isn't a shortcut — it applies the same assessment standards as any other pathway.

RPL typically involves:

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A review of your work experience against the qualification requirements

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Compilation of an evidence portfolio demonstrating your competency

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Assessment by a qualified assessor from a Registered Training Organisation

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If gaps are identified, targeted training to build on your existing expertise

ℹ️ Important Pathway Advice

RPL isn't the right pathway for everyone. If you don't have substantial, relevant, and current industry experience, a traditional study pathway may serve you better.

Our approach:

“We'd rather guide you to the right pathway than enrol you in the wrong one.”

What Kind of Experience Counts?

If RPL becomes available for this qualification, the types of experience and evidence that would typically be relevant include:

💼

Work History & Roles

  • ✓A comprehensive current resume
  • ✓Detailed position descriptions for IT support roles
  • ✓Employment contracts or letters of service
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Technical Support

  • ✓Ticketing system logs and resolution records
  • ✓Client advice emails and technical guides
  • ✓Troubleshooting reports and hardware maintenance logs
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Security & Systems

  • ✓Privacy policy compliance records
  • ✓Access control logs and user permission audits
  • ✓Software installation and configuration checklists
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Programming & Development

  • ✓Basic code snippets or scripting samples
  • ✓Web development project notes
  • ✓Introductory programming task records
🤝

Teamwork & Communication

  • ✓Internal meeting minutes or team briefings
  • ✓Collaborative project plans and task allocations
  • ✓Client feedback forms and service surveys
❓

Not sure if you qualify?

Speak with our team for a free eligibility discussion.

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This is general guidance based on training.gov.au. Specific requirements will be confirmed by the delivering RTO's assessor when RPL becomes available.

Frequently Asked Questions

Everything you need to know about this qualification and RPL.

How do I get started with RPL for this qualification?▾
The process begins with a free skills review where we assess your prior IT experience. If eligible, you will compile a portfolio of evidence—such as project logs and technical documentation—which is then assessed by one of our partner RTOs to grant your qualification.
Is an RPL qualification the same as one from full-time study?▾
Yes, a qualification obtained through Recognition of Prior Learning (RPL) is identical to one earned through traditional classroom study. It is nationally recognised under the Australian Qualifications Framework (AQF) and held in the same regard by employers.
How long does the process typically take?▾
Once your evidence portfolio is complete and submitted to the RTO, the assessment and certification process typically takes between 4 to 6 weeks. This timeline is significantly faster than traditional study.
What kind of evidence do I need to provide for IT skills?▾
Evidence can include technical project reports, screenshots of systems you have configured, network diagrams, code snippets, employment references, and logs of help desk tickets you have resolved.
Can I use experience from cloud computing or cyber security roles?▾
Absolutely. This qualification covers a range of ICT roles. If you have experience in basic cloud computing, cyber awareness, or digital media, those skills can be mapped directly to the relevant units of competency.
Do I need to be currently employed in an IT role?▾
While current employment is helpful for gathering recent evidence, it is not a strict requirement. As long as you can provide valid and recent evidence of your skills and knowledge in the IT field, you can apply for RPL.
Is an RPL qualification the same as one obtained through full-time study?▾
Yes. RPL is a legitimate form of assessment within the Australian VET system. The qualification issued is identical to one obtained through any other mode of delivery and is nationally recognised under the Australian Qualifications Framework.
Who assesses my evidence?▾
Your evidence is assessed by a qualified assessor employed or contracted by the delivering Registered Training Organisation (RTO) — not by RPL It. The assessor holds the credentials required under the 2025 Standards for RTOs and has current industry experience.
What if gaps are identified in my skills?▾
If the assessor identifies areas where your evidence does not fully demonstrate competency, the RTO can provide gap training. The RTO will discuss any associated requirements or costs with you if this becomes necessary. Gap training is targeted to the specific areas identified and is designed to help you meet the full requirements of the qualification.
What if I don’t have enough experience for RPL?▾
If the initial skills review indicates that RPL is not suitable for you at this time, we’ll let you know honestly and discuss alternative options. We would rather direct you to the right pathway than enrol you in a process that won’t lead to a successful outcome.
How long does the RPL process take?▾
Based on our experience, the majority of RPL candidates receive their qualification within 4–6 weeks of their complete evidence portfolio being submitted to the RTO. However, this is an average based on past outcomes — not a guarantee. Factors include qualification complexity, evidence completeness, whether gap training is required, and the RTO’s current assessment capacity.
Can I do this from outside Australia?▾
This depends on the specific qualification. Many qualifications are based on Australian codes, standards, and legislation, and some require access to an Australian workplace for assessment. If you are based outside Australia, please contact us to discuss whether RPL is feasible for your circumstances.

Related Qualifications

Other qualifications in the Information and Communications Technology.

Advanced Diploma

Advanced Diploma of Information Technology

ICT60220

Certificate II

Certificate II in Applied Digital Technologies

ICT20120

Certificate II

Certificate II in Telecommunications Network Build and Operation

ICT20219

Certificate II

Certificate II in Telecommunications Technology

ICT20319

Certificate III

Certificate III in Telecommunications Network Build and Operation

ICT30419

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